Good to know

What time will my suite be ready for me? Is my dog welcome? How can I pay? Answers to these and many more questions can be found here:

 

  • All prices are per person and day, incl. VAT. The My Arbor half board and all-inclusive services.
  • Your suite is ready for you from 2 pm on the day of arrival. Please vacate the room by 11 am on the day of departure.
  • Please note that all floor plans and photos of the suites may vary.
  • Please understand that we cannot guarantee fixed room numbers for bookings.
  • The Hotel My Arbor is a non-smoking hotel.
  • Dogs are allowed in some of the suites. We charge Euro 35.00 per day (without food) for extra cleaning costs. On the day of arrival, high-quality dog biscuits await your four-legged friend. We have also developed a dog menu with dog nutritionist. Please understand that pets are not allowed in the SPA and restaurant area.
  • Cancellation policy.
    Due to the COVID situation we adjusted our cancellation policy:
    • free cancellation up to 100 hours before the day of arrival
    • in case of late arrival and early departure or no-show, we charge 70% of the booked stay
    • Booked stays between December, 22 2021 and January, 6 2022 can be cancelled free of charge up to 14 days before arrival.

  • Payment.
    The hotel bill can be paid on the spot in cash, with EC card, Visa or Mastercard, AMEX or by cheque.

  • Recommend us. 
    For a booking made by your recommendation, we will give you a one-time wellness voucher worth EUR 100 per suite for your next weekly booking in My Arbor.

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