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MY SAFE VACATION

What may sound like a lot of restrictions and rules is only meant to guarantee your safe vacation! With these guidelines we feel safe to re-open on April 8th 2021!
Our team-leader and their teams played all procedures and here are the most important things to know.
What are the current restrictions and rules for travelling to Italy?
https://www.suedtirol.info/en/information/coronavirus

May I enter Italy and what do I need?
When crossing the border you need a negative anti-gen-test that needs to be valid for no more than 48 hours. Moreover you have to register here.
When leaving South Tyrol/Italy you have to do another anti-gen-test, of course we will help you get an appointment.

Which restrictions do you face in South Tyrol?
Starting from April 7th you will be able to move around South Tyrol without restrictions, always wearing a mask though.

What is the current cancellation policy?
The whole month of April you can cancel for free within 24 hours until arrival, starting from May the free cancellation will be possible until 100 hours=4 days before arrival.

Are all common spaces inside My Arbor opened?
Very shot and clear: YES!

What are the general rules?

  • 1 meter distance between people, this is not valid for couples or people that live together
  • in the restaurant the distance between the tables need to be 1 meter
  • guests do not have to wear masks sitting at the table, our waiters will be wearing them

OVERALL SECURITY MEASURES:
  • fever-scan at the check-in for guests and employees
  • all employees need to wear security clothing and masks
  • the large space within our hotel area guarantees the maximum occupancy

RECEPTION:
  • contact-free check-in from home
  • possibility to pay via credit card data sent in a secure way
  • free masks when checking in
  • welcome drink at the bar and on the terrace
  • concierge help on the phone from the room

HOUSEKEEPING/LAUNDRY:
  • disinfecting material in all strategic point of the hotel
  • proper cleaning of all public spaces and rooms with international cleaning standards
  • all surfaces will be disinfected daily from 8 am until 10 pm
  • we kindly ask to leave the room by 10.00 am and we will have check-in by 03.00 pm in order to gain 2 additional hours for a proper cleaning
  • every suite will be cleaned with an OZON-maschine: 30 minutes per suite and another 30 minutes of air circulation
  • during your vacation: we kindly ask that you leave the balcony-door open before you leave the room - so that our cleaning ladies can enter and immediately start cleaning
  • we have a laundry inhouse so we can guarantee that no laundry needs to leave the house

RESTAURANT/BAR:
  • our employees in the restaurant work with all needed measures wearing gloves and masks
  • the security distance between the tables will be 1 meter and we will serve dishes as well as keeping some dishes on the buffet
  • possibility to request room service in all suites all day long

KITCHEN:
  • working spaces at the buffet area with 1 meter of distance
  • menues for choice with served salad and cheese

SPA/SWIMMING-POOL/SAUNAS:

  • all pools and saunas can be regularly opened by March 4th
  • there will be restrictions on the number of people that may enter the saunas - because of this we will be planning more sauna infusions
  • our team will be wearing proper cloths when giving massages and spa treatments
  • our activity program will be enriched: more hikings, sauna infusions and gymnastic sessions with smaller groups
  • personal training on request

 

Forest secrets.

I like to know things. With the MY ARBOR newsletter.