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Terms and Conditions.

All prices are per person and day, incl. VAT. The My Arbor half-board and all-inclusive services.

Your suite is ready for you from 2 pm on the day of arrival. Please vacate the room by 11 am on the day of departure.

Please note that all floor plans and photos of the suites may vary.

Please understand that we cannot guarantee fixed room numbers for bookings.

The Hotel My Arbor is a non-smoking hotel.

Dogs are allowed in some of the suites. We charge Euro 25.00 per day (without food) for extra cleaning costs. Please understand that pets are not allowed in the SPA and restaurant area.

Cancellation policy.

Due to the COVID situation we adjusted our cancellation policy for stays through December 22, 2020 and for the period from January 7, 2021 to January 31, 2021:
•free cancellation up to 24 hours before the day of arrival
•in case of late arrival and early departure or no-show, we charge 70% of the booked stay

Reservations from December 22, 2020 to January 6, 2021 can be cancelled for free up to 7 days before arrival.
Reservations from February 1, 2021 can be cancelled for free up to 7 days prior arrival.

The hotel bill can be paid on the spot in cash, with EC card, Visa or Mastercard (AMEX is not accepted) or by cheque.

Recommend us.
For a booking made by your recommendation, we will give you a one-time wellness voucher worth EUR 100 per suite for your next weekly booking in My Arbor.

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